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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
How quickly can replacement parts be supplied after a failure?
Response depends on part identification, stock, customization and shipping method. Keeping project-specific critical spares is the best way to reduce downtime.
Is remote technical support available for elevator problems?
Remote diagnosis can be provided through documents, photos, video calls and controller data. Safe on-site tests must be performed by qualified personnel.
How should I report an elevator fault to ZH-ENG?
Provide the project and elevator identification, fault time, error code, operating condition, photos or video, recent changes and actions already taken.
What does the elevator warranty normally cover?
Warranty typically covers confirmed manufacturing defects within the agreed period, subject to proper installation, operation and maintenance. Consumables, misuse and unauthorized changes are commonly excluded.
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