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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Define duty, capacity, speed, travel, stops, dimensions, doors, drive, controls, finishes, standards, tests, documents and service requirements.
Handover normally includes test records, certificates, as-built drawings, manuals, parameter backups, keys, spare parts and training documentation.
Check quantity, labels, physical damage, moisture, dimensions, electrical ratings, connectors and documentation before installation. Record photos and report discrepancies immediately.
Store packages indoors on a dry level surface, protect them from weather and impact, control access and follow orientation and stacking limits.
Consider purchase, installation, energy, maintenance, consumables, spare parts, downtime, modernization and expected service life.
Define coverage, response times, exclusions, maintenance frequency, spare parts, remote and on-site support, reporting, responsibilities and pricing.
Responsibility varies by market and contract and may involve the manufacturer, installer, authorized representative, notified body, inspection agency or local authority.
Define start date, duration, coverage, exclusions, claim process, labor, travel, replacement parts, shipping and response expectations.
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