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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Store packages indoors on a dry level surface, protect them from weather and impact, control access and follow orientation and stacking limits.
Cargo insurance is recommended based on shipment value, route and contract risk. Confirm coverage, exclusions, deductible and claims procedure.
Confirm documents early, book realistic sailings, avoid last-minute specification changes and coordinate production, customs and destination delivery.
Wood packaging used in international trade may require compliant treatment and marking, subject to destination phytosanitary rules.
It should show package number, contents, quantity, dimensions, net and gross weight, project reference and handling marks.
Yes when packages are clearly separated and labeled and customs, weight, unloading sequence and delivery destinations are compatible.
Notify the carrier and insurer promptly, preserve packaging, take photos, obtain survey evidence and follow the time limits stated in transport documents.
Inspect container seals, package count, external damage, moisture indicators and labels before unloading, and record evidence for any claim.
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