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FAQ

Frequently Asked Questions

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How are elevator components protected from moisture during sea freight?
Use sealed moisture barriers, desiccants, corrosion protection, raised bases and suitable wooden cases. Packaging must consider voyage duration and storage conditions.
How is elevator capacity selected?
Capacity should reflect expected passengers or goods, traffic peaks, building use, car dimensions, door width and applicable accessibility or code requirements.
What is included in a standard elevator quotation?
A quotation should identify equipment scope, specifications, quantity, price, terms, lead time, warranty, exclusions, documents and quotation validity.
How long does elevator installation normally take?
Duration depends on floors, elevator type, site readiness, crew, logistics, inspection and commissioning. A project-specific program should be agreed.
What is the difference between an elevator photoelectric sensor and a magnetic leveling switch?
A photoelectric sensor detects light interruption or reflection, while a magnetic switch responds to a magnetic target. Their sensing principles and output behavior differ. Identify the original function, target arrangement and controller input before replacement. A shared category name does not make these devices interchangeable.
What is the intended application of STEP?
STEP is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
What container size is needed for an elevator shipment?
Container choice depends on elevator quantity, package dimensions, weight and destination restrictions. A final packing list and loading plan are required.
How should I report an elevator fault to ZH-ENG?
Provide the project and elevator identification, fault time, error code, operating condition, photos or video, recent changes and actions already taken.