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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
What is the difference between OEM and compatible elevator parts?
OEM parts are supplied under the original manufacturer specification. Compatible parts are made by another supplier to perform the same function and require documented compatibility verification.
What payment terms are common for elevator orders?
Milestone payments linked to order, drawings, production, shipment or acceptance are common. Terms depend on credit, project size and contract risk.
Can elevator equipment be shipped in installation sequence?
Yes. Packages can be numbered and loaded according to site priorities, but container stability, weight distribution and customs inspection must also be considered.
What is the difference between a certificate and a test report?
A test report records test methods and results for a specimen. A certificate states conformity under a defined certification scheme and scope; neither should be used outside its stated coverage.
What electrical supply is needed for elevator installation?
Requirements include main and temporary power, voltage, frequency, phase, capacity, grounding, protection and lighting as defined in the electrical drawings.
How can I check whether an elevator controller is compatible?
Check the controller series, software version, communication protocol, input voltage, motor type, encoder type, I/O configuration and existing wiring. Do not rely on appearance alone.
How is the required elevator speed determined?
Speed depends on travel height, number of stops, waiting-time targets, traffic analysis, comfort, energy use and project budget.
How do I select a quieter replacement fan for an elevator cabin?
Compare airflow at the actual installation resistance, noise data under stated test conditions and the available mounting space. Check vibration isolation, grille restrictions and electrical supply. A lower free-air noise figure alone does not guarantee a quieter cabin once the fan is installed.