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FAQ

Frequently Asked Questions

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What information is required for an elevator parts quotation?
Provide the part name, part number, brand, model, quantity, application, electrical ratings, photos and delivery destination. Complete information reduces quotation delays and incorrect substitutions.
What is the difference between passenger and freight elevators?
Passenger elevators prioritize ride quality, appearance and traffic handling, while freight elevators use robust cars, doors and loading arrangements for goods.
How do I measure an elevator push button before ordering a replacement?
Record the panel cutout shape and size, fixing method, panel thickness and rear clearance. Photograph the contact block and connector as well as the button face. Include the button symbol, illumination details and part code so the replacement can be checked mechanically and electrically.
How is the price of an elevator calculated?
Price depends on type, capacity, speed, stops, travel, doors, finishes, controls, certification, quantity, logistics and service scope.
What is EN 81 and when does it apply?
EN 81 is a family of European elevator safety standards covering design, manufacture, installation, examination and related components. The applicable parts depend on the elevator and project.
What is the intended application of Maintenance box?
Maintenance box is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
What elevator shaft dimensions are required?
Required dimensions depend on car size, capacity, speed, door arrangement, counterweight position, clearances and applicable code. Use approved project drawings.
How do I choose a replacement elevator floor display for an existing controller?
Start with the display board code and controller model, then compare the communication protocol, supply voltage, connector pinout and mounting drawing. A matching screen size or plug does not establish compatibility. Include the current floor labels and orientation in the replacement specification.