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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Provide project location, building use, quantity, floors, travel, capacity, speed, shaft dimensions, entrances, standards, finishes and delivery expectations.
Requirements depend on the destination market, elevator type and scope of supply. Confirm applicable safety codes, conformity assessment, local registration and inspection requirements before production.
Warranty typically covers confirmed manufacturing defects within the agreed period, subject to proper installation, operation and maintenance. Consumables, misuse and unauthorized changes are commonly excluded.
Safety Gear is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Use the manufacturer part number, nameplate, clear photos, dimensions, elevator model, controller model, voltage and connector details. Compatibility should be confirmed against drawings or supplier records before ordering.
Elevator equipment is divided into labeled packages and shipped by container, break-bulk or other suitable mode. Packing plans should follow installation sequence and protect sensitive components.
Evaluate building use, traffic, capacity, travel, speed, shaft space, accessibility, finishes, code requirements, budget and maintenance capability.
Verify approved drawings, shaft dimensions, pit and overhead, openings, structure, power, access, storage, lifting provisions and site readiness.