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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Use engineered lifting points, rated equipment, secure bases, weight distribution and blocking and bracing designed for sea and inland transport forces.
Yes for urgent and suitable parts. Batteries, oils, magnets, large items and dangerous goods may require special handling or be restricted.
Use protective film, corner guards, non-abrasive separators, rigid cases, upright orientation where required and clear fragile-handling marks.
EXW, FOB, CFR, CIF and DAP are common, but the correct term depends on control, risk, insurance and destination service requirements.
Responsibility follows the agreed Incoterm and contract. The importer commonly handles destination clearance, duties and local permits unless otherwise agreed.
Transit time depends on route, carrier, port congestion, customs and inland delivery. Include buffer time because published schedules are not guaranteed.
Common documents include commercial invoice, packing list, bill of lading, certificate of origin and required compliance or customs documents.
Yes. Packages can be numbered and loaded according to site priorities, but container stability, weight distribution and customs inspection must also be considered.
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