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FAQ

Frequently Asked Questions

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Who should perform elevator repair work?
Repairs should be carried out by qualified and locally authorized elevator personnel using approved procedures, isolation methods and test equipment.
What causes elevator installation delays?
Common causes include incomplete shafts, dimension errors, missing power, late finishes, inaccessible equipment, document changes and inspection scheduling.
When is third-party elevator inspection required?
Third-party inspection may be required by law, contract, buyer policy or financing terms. The inspection scope and witness points should be agreed before production.
What is a declaration of conformity?
It is a manufacturer or responsible party statement identifying the product, applicable legislation and standards, signatory and conformity responsibility. It is not a substitute for required third-party certification.
How do I select elevator guide shoes or rollers?
Match guide-rail size, car or counterweight application, rated speed, load, mounting dimensions, insert material and lubrication requirements.
What is the intended application of Resistor?
Resistor is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
How should warranty claims be documented?
Submit purchase and project references, serial numbers, failure details, evidence, installation records and requested remedy. Preserve failed parts until disposition is agreed.
Who approves elevator technical drawings?
The designated customer, consultant, architect, contractor and relevant authority may need to review different aspects according to the project.