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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Lead time depends on design approval, customization, components, factory capacity, quantity, certification and payment milestones.
The contract should assign civil works, openings, embedded items, waterproofing, power, scaffolding, lifting and corrections between the builder and elevator contractor.
Typical exclusions include unsafe work, unauthorized modification, incorrect installation, external power problems, water damage, misuse and normal wear unless contract terms state otherwise.
An MRL elevator places the traction machine and control equipment within or near the shaft, reducing building space while retaining required access and clearances.
OEM parts are supplied under the original manufacturer specification. Compatible parts are made by another supplier to perform the same function and require documented compatibility verification.
Milestone payments linked to order, drawings, production, shipment or acceptance are common. Terms depend on credit, project size and contract risk.
Yes. Packages can be numbered and loaded according to site priorities, but container stability, weight distribution and customs inspection must also be considered.
A test report records test methods and results for a specimen. A certificate states conformity under a defined certification scheme and scope; neither should be used outside its stated coverage.
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