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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Freeze requirements early, provide complete shaft data, set approval deadlines, track long-lead items and coordinate payment, inspection and shipping milestones.
Verify installation, adjustment, electrical connections, parameters, function and required safety tests. Complete records before returning the elevator to service.
Common causes include incomplete shafts, dimension errors, missing power, late finishes, inaccessible equipment, document changes and inspection scheduling.
Space depends on car capacity, door configuration, counterweight, drive system, clearances, pit, overhead and local code.
Third-party inspection may be required by law, contract, buyer policy or financing terms. The inspection scope and witness points should be agreed before production.
Only when cutout size, mounting, voltage, illumination, symbols, connector type, communication method and panel design are compatible.
Assess compliance, specification gaps, communication, currency, payment, quality, logistics, installation responsibility, spare parts and after-sales capability.
Notify the carrier and insurer promptly, preserve packaging, take photos, obtain survey evidence and follow the time limits stated in transport documents.
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