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FAQ

Frequently Asked Questions

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How do I identify a replacement escalator pressure roller?
Record the escalator model, assembly location and roller part code. Provide outer diameter, width, bore or bearing details and clear installation photos. A pressure roller must be identified by its role and geometry rather than grouped with all escalator rollers.
What is the intended application of Cable Clamp?
Cable Clamp is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Can I replace an elevator landing door panel without replacing the full entrance?
Only if the replacement is suitable for the existing hanger, sill, lock and entrance construction. Check panel dimensions, mass and interfaces. Where fire performance is required, confirm that the replacement preserves the documented entrance assembly rather than assuming panel appearance is sufficient.
What is the intended application of Emergency Level Device?
Emergency Level Device is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
What information is needed to quote an elevator car ceiling replacement?
Provide cabin dimensions, mounting layout, available depth and the ceiling's allowable mass. Include lighting, ventilation and any required access openings. Confirm the scope of panels, supports, lights and wiring so the proposal matches the existing cabin structure.
What drawings are needed to quote an elevator traction machine base?
Provide machine fixing dimensions, support positions, shaft layout and load information. Include the required rope line and sheave location.
What is the intended application of Bearing?
Bearing is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
How do I specify a stainless steel handrail for an elevator cabin?
Provide the rail profile, length, finish, bracket spacing and wall construction. Include the required clearance and project load or accessibility requirements. The fixing arrangement is as important as the visible tube, so request a drawing showing how loads reach the cabin structure.