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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Car Door Mechanism is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Record the complete lock code, handing, mounting pattern, hook geometry and electrical contact arrangement. Include photos of the lock in its installed position and the door mechanism label. A similar-looking hook or housing does not establish correct locking engagement or circuit suitability.
Diverting Pulleys is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Provide opening width and height, panel arrangement, door mass, available header space and the landing-door coupling details. Include the controller interface and existing drawings. The operator must be evaluated with the complete door system rather than selected only by opening width.
Identify the existing transmitter and receiver, supply, output interface, mounting arrangement and cable routing. Check the door controller's input requirements. A light curtain that fits the door height may still be electrically incompatible or unsuitable for the required door-protection function.
The operator drives the car doors. A complete system also needs coordinated panels, landing equipment, coupling, locks and protection interfaces as specified.
Provide the governor model, rated and tripping speeds, rope specification, mounting arrangement and safety-gear requirements. Identify the protected direction and any remote functions. The replacement must match the approved safety system, rather than just the pulley size.
Define wall finishes, ceiling, floor, handrails and trims in the bill of materials. Clarify whether lighting and operating panels are included.