+86 021-57676786 News Center Careers
Home / FAQ

FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
What are the main stages of elevator installation?
Typical stages include survey, guide rails, machine and suspension, entrances, car and counterweight, wiring, adjustment, testing and handover.
How should elevator equipment be stored on site?
Use a dry, secure and organized area near the shaft, preserve package labels, protect electronics and finishes, and separate equipment by elevator and installation sequence.
How long does international elevator shipping take?
Transit time depends on route, carrier, port congestion, customs and inland delivery. Include buffer time because published schedules are not guaranteed.
How do I choose the correct elevator door operator?
Confirm door opening width and height, opening type, panel weight, motor voltage, controller interface, mechanical dimensions and operating speed before selecting a door operator.
Can ZH-ENG support elevators installed by another company?
Support may be possible when adequate drawings, parameters, access rights and component information are available, but proprietary systems may limit diagnosis or replacement options.
What is the intended application of LOP?
LOP is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
What information is needed to quote a custom elevator car operating panel?
Provide the cabin layout, panel dimensions, floor schedule, button arrangement, display requirements and controller interface. Include finishes, access control and emergency communication provisions. For a ZH-ENG RFQ, separate the panel enclosure from the electrical components and wiring that must be included.
Can ZH-ENG elevators be customized?
Customization can include car size, capacity, doors, finishes, controls, signals and special functions, within engineering, code and manufacturing limits.