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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Identify the hall-call board or controller interface, button configuration, display arrangement and mounting cutout. Photograph the rear connections and existing label. Floor location matters because terminal landings and intermediate landings may use different call-button arrangements even within the same building.
HPMONT is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Provide building use, floors, travel, shaft and pit dimensions, overhead, capacity, speed, entrances, power, standards and finish expectations.
LOP is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Provide the cabin layout, panel dimensions, floor schedule, button arrangement, display requirements and controller interface. Include finishes, access control and emergency communication provisions. For a ZH-ENG RFQ, separate the panel enclosure from the electrical components and wiring that must be included.
Customization can include car size, capacity, doors, finishes, controls, signals and special functions, within engineering, code and manufacturing limits.
Record the complete switch code, actuator shape, mounting-hole spacing, contact arrangement and electrical rating. Include its exact function and the original wiring reference. A position limit, door switch and final limit may have different requirements even when their housings look similar.
Display is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.