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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Provide the wiring diagrams, cable schedule, shaft layout and device locations. Separate moving traveling cables from fixed shaft and cabinet wiring.
Consider installed mass, slip performance, wear, cleaning and compatibility with the existing substrate. Check finished floor height at the sill and required project material documentation. A flooring sample should be evaluated with its adhesive and support system rather than as a surface material alone.
Provide the car-frame interface, internal dimensions, entrance arrangement and allowable cabin mass. Include finish drawings, ceiling, floor, handrail and operating-panel requirements. Ask for an itemized scope and dimensioned proposal before approving appearance or price.
Landing Direction Indicator is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
Traction Machine Accessories is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.
An elevator engineer calculates it from the car mass, rated load and the selected system design. The balance also affects traction and machine operation. Do not use a generic percentage without checking the approved design and the actual installed car mass.
Selection depends on the rail, speed, loads, ride requirements and approved car or counterweight arrangement. Roller and sliding shoes also have different setup and maintenance needs. Review the complete guiding system rather than choose a shoe type based only on noise or price.
Elevator Wire Rope is grouped for the elevator or escalator function represented by the listed product options. Confirm the exact model and application before selection.