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FAQ

Frequently Asked Questions

All Product Parts Procurement Installation Certification Shipping After-Sales
Confirm rope diameter, construction, strand pattern, core type, tensile grade, surface treatment, applicable standard, length and traction-sheave compatibility.
Check encoder type, resolution, supply voltage, output signal, shaft size, mounting, connector and compatibility with both the motor and drive.
Some boards can be repaired after professional diagnosis, but safety-critical damage, unavailable components, burned multilayer traces or corrupted firmware may make replacement safer and more economical.
Service life depends on duty cycle, environment, installation quality, maintenance and component type. Electrical boards may age differently from rollers, belts, contacts and other wear parts.
Typical critical spares include control boards, contactors, relays, encoders, door-controller parts, sensors, push buttons, power modules and model-specific safety components.
Confirm door opening width and height, opening type, panel weight, motor voltage, controller interface, mechanical dimensions and operating speed before selecting a door operator.
Match rated load, speed, suspension ratio, sheave diameter, rope specification, motor power, brake voltage, encoder and machine-room arrangement. Shaft and structural limits must also be checked.
OEM parts are supplied under the original manufacturer specification. Compatible parts are made by another supplier to perform the same function and require documented compatibility verification.
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